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Customer Service

Guarantee, Sales support, Product Delivery and Freight Options

 

Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, please send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!  Please include a brief description noting what the problem is.

Sales support

We pride ourselves on our amazing sales support. Please contact us at sales@essentialproducts.co.nz  for any assistance you may require.

Or call us on +64 7 312 4404 and ask for Rachel

Product Delivery

Please allow up to ten  working days for the delivery of your order.  This will lessen as we grow and our orders arrive more frequently from the importers.  If you have an urgent order please email us direct and we will endeavour to supply as soon as possible!

Email direct to support@essentialproducts.co.nz

Freight Options - Flat rates

FREE to all customers within the Whakatane and Ohope Area for all Orders. 
FREE to all customers with orders over $80.00.
North Island deliveries only $5.95 flat rate nationwide
South Island deliveries and all RURAL RD addresses $8.95

NO orders taken for outside of New Zealand.  Sorry!

Please make your freight selection on the checkout page.